Originally posted 2021-05-03 00:11:50.
Watch customer satisfaction expert Ruby Newell-Legner on the Toastmasters stage as she provides strategies for clubs that want to make every visitor a fascinated fan and keep all club members coming back for more. For additional tips, read her article in the May 2021 Toastmaster magazine.
https://www.toastmasters.org/magazine/magazine-issues/2021/may/successful-leadership